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How can we help?
Choose the part of your Wari Pari journey you need help with. We’ll take you to the information already available in your account.
Bookings & staysSee your reservations, dates, and booking status.Finding a stayBrowse published stays currently available through Wari Pari.Account accessOpen Profile, then choose Login & security to review sign-in information.FAQsAnswers about bookings, payments, cancellations, and stays.Terms & policiesReview the current draft terms, privacy, and cancellation information.
Help topics
- Booking or date conflict
- Payment or UTR mismatch
- Cancellation or refund
- Problem during a stay
- Host or property issue
- Account access
Payment help
I paid but my booking is not confirmed
Payment stays pending until the team verifies the UTR against the bank statement. Contact support with your booking reference and payment receipt.
My hold expired but I already paid
Do not submit the same payment for a new booking. Contact support with your booking reference and payment receipt so the team can check the transfer and next steps.